Case Manager - RIS

Job Code #7047
Refugee and Immigration Services | South Boston

The Catholic Charities Refugee and Immigration Services Program in South Boston, seeks a full time Case Manager.  The Case Manager will manage a caseload of refugees from all regions of the world for Catholic Charities Refugee and Immigration Services program.  Coordinate delivery of reception and placement services as outlined by the US Department of State Reception and Placement program and case management services as required by the Massachusetts Wilson Fish Program (MWFP).  Work with refugees to encourage and support early employment. Participate in the planning and implementation of new initiatives to serve refugee populations.

The essential functions will include; ensure that the activities of this position and relevant programs are consistent with the mission, vision, and values of the Catholic Charitable Bureau Archdiocese of Boston and Refugee and Immigration Services.  Practice professional boundaries and confidentiality at all times.   Develop a working knowledge of federal, state, and local contracts for refugee and entrant services. Develop a working knowledge of federal contracts specific to the Central American Minor (CAM) program and refugee resettlement in general.  Liaise with US Conference of Catholic Bishops Migration and Refugee Services (USCCB/MRS) designated processing staff for matters related to CAM.  Assess applicant eligibility to apply for children under the CAM program.  Prepare and file affidavits of relationship for eligible applicants under the US Department of State Reception and Placement Central American Minors Program (CAM) using the designated forms and software as required by USCCB/MRS.  Ensure accuracy and thorough preparation prior to submission. Submit any supporting documentation and follow-up with USCCB MRS as needed or requested on CAM cases.  Conduct outreach in Latino communities, with community and/or faith based organizations or other entities to educate people about CAM. 

Maintain electronic case files for all filed CAM applications. Adhere to programmatic and contractual timelines for provision of services.  In particular, work with colleagues to comply with federal and state employment standards/performance measures for employable refugees.  Identify and cultivate viable housing options for newcomers.  Coordinate with potential and current landlords to ensure housing meets standards and requirements outlined by the US Department of State, its subsequent Operational Guidance of 2001 and local housing standards.   Prepare apartments for refugee arrivals (stock with food, furniture, household items.  Ensure utilities are working and established in the name of the client.  Ensure refugee name is listed on mailbox. 


Greet new arrivals at airport, which includes airport reception and basic home orientation. Ensure that refugees understand what is expected of them while in temporary housing. Demonstrate to refugees how to maintain the residence according to generally accepted housekeeping standards and specified fire and public health codes.  Assist with the management of donated household items.  Complete intake and conduct comprehensive orientation for newly arrived refugees.  Arrange for core services, such as employment, English as a Second Language, health assessment, food stamps, Mass ID, bank account, Social Security card.  Conduct MWFP program orientations.  Arrange for appropriate employment related services and monitor progress.  Coordinate with MWFP service providers and RIS employment staff to ensure early employment for refugees.  Maintain orderly case files and comprehensive documentation on client services and referrals.  Comply with all internal reporting requirements.  Coordinate with other resettlement staff to ensure that all new arrivals receive timely information and access to needed services.  Participate, as needed, in the delivery of resettlement support projects such as community orientation activities, mental health assessments,.  Help to identify and create access to needed services.  Provide follow-up. Assist employment staff with development of Family Self Sufficiency Plan (FSSP) for new arrivals including:
comprehensive assessment of skills, interests, abilities
early employment goal  
job search activities
strategies for self-sufficiency
benchmarks for measuring progress toward goals
Input client data into agency database, DATACCAB and complete reports and other data request via the Migration Refugee Information System (MRIS), MORI RISIS database and any other required databases.


Local travel is required for day, evening, weekend and overnight work as required.   Attendance at all internal and external meetings and trainings is required.  Other responsibilities as required.


  • Qualifications include a Bachelor degree with a concentration in Social Work, Sociology, Anthropology or related area and 2-3 years of experience working with refugees. 
  • Knowledge of public policies and the affect on refugees. 
  • Knowledge of barriers to employment and self-sufficiency for refugees. 
  • Fluency in written and spoken English and candidates with fluency in Spanish, Arabic, Burmese, Kiswahili, Kinyarwanda, Kirundi, Somali or Tigrinya is needed.
  •  Must be able to work during days, evenings, weekends and overnights. 
  • Strong organizational and administrative skills, including experience in MS Word and Excel. 
  • Must be reliable, professional, patient and able to produce results with minimal supervision. 
  •    A Massachusetts driver's license with own reliable vehicle and adequate insurance coverage. 

    We offer an attractive benefits package, a congenial work environment, and on-site parking. 

    Interested candidates should please send your letter of interest and resume to:
    Please reference Job #: 7047 in the subject line.
    We are an equal opportunity employer. 
    Visit us at:
    No phone calls please.

Wednesday, March 28, 2018 - 12:00pm