Direct Care

Job Code #8016
Nazareth Family Shelter | Roxbury

Catholic Charities in Roxbury at the Nazareth Family Shelter, is currently seeking a full-time Direct Care staff to join our team of dedicated professionals.

Direct Care employees are responsible for the oversight of the 24 hour program operations while maintaining a safe, secure and comfortable living environment for the families in residence of the facility. The Direct Care employee must be alert and prepared to answer phone calls, greet visitors and respond to emergency situations quickly and appropriately while maintaining professional boundaries and confidentiality.

Direct Care staff must maintain professional boundaries and confidentiality at all times.
Interact with all program visitors, employees, volunteers, service providers and individuals of families in residence in a respectful manner.
Complete all documentation, incident reports, email reports and daily logs in a timely and clear and professional manner.
Ensure that program policies and procedures are followed and report issues to coworker on duty, Program Director and/or On Call Administrator in a timely basis in accordance with program policy.
Must be alert and responsive to recognize and respond to emergency situations quickly, appropriately, calmly and effectively. 
Responsible for assuring a clean, safe, secure and comfortable living and work environment.
Responsible for assuring the adherence of DHCD (Department of Housing and Community Development) approved House Rules, Policies and Procedures.
Attend to all emergencies and general needs of the shelter.
Perform full building checks to ensure safety. Check for any major cleaning issues, food storage violations and/or facility issues. This includes periodic checking of outside activities which may require a call to the police.
Overnight Direct Care employees may be assigned household chores to be completed.
Transport clients, volunteers or complete program errands as needed.
Reinforce appropriate parenting methods and intervene and report any issues of misconduct as needed in accordance with DCF (Department of Families and Children), DHCD and Catholic Charities guidelines.
Participate in case reviews as needed.
Perform work in a residential building environment with travel to other local programs and locations as needed.

Qualification include a minimum of a high school degree or equivalent.
Experience in Social Services or related field preferred.
Current CPR certification helpful.
Must understand and maintain professional boundaries and confidentiality.
Demonstrated ability to work with a varied and occasionally difficult client population.
Must possess ability to complete daily program documents.
Strong organizational and interpersonal skills with attention to detail.
Good written and communication skills.
Competent computer and typing skills Experience with Microsoft Office Suite.
Ability to communicate clearly and effectively.
Must be able to physically respond to situations quickly.
Must be able to push, pull, bend and lift up to 25 pounds.
A valid driver’s license and good driving record is required.

We offer a very generous benefits package that includes up to 3 weeks of accrued paid vacation after one year of working service,
12 paid holidays per year, paid sick time and 2 paid personal days. 
We have free parking and are within walking distance to the T and bus lines.
We provide 2 professional days yearly and training for growth and development.

Interested candidates should send a cover letter and resume to:
Please reference Job # 8016 in the subject line.
No phone calls please. 
We are an equal opportunity employer. 
Visit us at:

Thursday, December 6, 2018 - 9:45am